Terms of Service

Effective Date: 01/04/2026

Welcome to Riah’s Vogue. By accessing, browsing, or purchasing from our website, you agree to be bound by the terms and conditions outlined below. Please read them carefully before using our services.

1. Overview

These Terms of Service govern your use of our website and all related services. By visiting our site or making a purchase, you agree to comply with these terms.

If you do not agree with any part of these terms, you should not use our website or services.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are accessing the site under the supervision of a parent or legal guardian

3. Products & Services

We strive to ensure that all product descriptions and images are accurate. However:

• Product colors may vary slightly due to screen displays
• Availability of products may change without notice
• We reserve the right to modify or discontinue products at any time

4. Pricing & Payments

• All prices are listed in [₦ / Currency]
• Prices are subject to change without prior notice
• Full payment must be made before order processing
• We use secure third-party payment gateways such as Paystack and Flutterwave

5. Orders

We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities purchased per customer
• Cancel orders suspected of fraud or unauthorized activity

If your order is canceled, you will be notified and refunded where applicable.

6. Shipping & Delivery

• Delivery timelines provided are estimates and not guaranteed
• We are not responsible for delays caused by third-party logistics providers
• Customers are responsible for providing accurate delivery information

7. Returns, Exchanges & Refund Policy

No Refund Policy

We do not offer refunds except in the following cases:

• You received the wrong item
• The item is damaged or defective upon delivery

Approved refunds will be processed within 5–10 business days after confirmation.

Exchanges Only

We accept exchanges under these conditions:

• Request must be made within 48 hours of delivery
• Item must be unused, unworn, and in original condition
• All tags and original packaging must be intact

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Sale or discounted items
• Custom-made or altered products
• Items that have been worn, washed, or damaged (not due to our error)

Delivery & Logistics Notice

Please note:

• Delivery timelines are estimates and may be affected by external factors
• We are not responsible for delays caused by:
  • Courier or logistics companies
  • Weather or traffic conditions
  • Incorrect delivery details provided by the customer

If delivery fails due to:

• Customer unavailability
• Incorrect contact or address details

The customer will be required to pay for re-delivery.

Inspection Upon Delivery

Customers are advised to:

• Inspect items immediately upon delivery
• Report any issues within 24–48 hours

Claims made after this period may not be accepted.

Exchange Process

To request an exchange:

1. Contact us via WhatsApp (+234 705 552 1870) or Email (info@riahsvogue.com)
2. Provide your order number
3. Submit clear photos or videos of the item
4. Wait for confirmation before returning the item

Important: Do not return any item without prior approval.

Return Shipping Costs

• Customers are responsible for return shipping fees
• We only cover shipping costs if the issue is due to our error

Failed Deliveries & Abandoned Orders

• Orders returned due to failed delivery attempts will not be refunded
• Customers must pay for re-delivery

8. Intellectual Property

All content on this website, including images, text, designs, and logos, is the property of Riah’s Vogue.

You may not copy, reproduce, distribute, or use any content without prior written permission.

9. User Conduct

By using this website, you agree not to:

• Engage in unlawful activities
• Attempt to hack, disrupt, or damage the website
• Provide false or misleading information

10. Limitation of Liability

Riah’s Vogue shall not be held liable for:

• Indirect or incidental damages
• Losses resulting from misuse of our products
• Delays or interruptions beyond our control

11. Privacy

Your use of this website is also governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

14. Contact Information

If you have any questions regarding these Terms, please contact us:

Riah’s Vogue
Email: admin@riahsvogue.com
Phone/WhatsApp: +234 705 552 1870